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Ruth
Customer Billing Manager with 10+ years of expertise in financial and operational management
Contacto
Competencias
Focused on building and maintaining relationships to ensure high customer satisfaction and retention.
Led teams of up to 70 members in various roles, motivating and developing personnel.
Managed and optimized billing, invoicing, and payment processes across organizations.
Implemented operational enhancements, ensuring efficiency and quality in financial workflows.
Directed multiple projects involving process transitions, client workshops, and operational metrics.
Educacion
Idiomas
Resumen
Dedicated professional with over 10 years managing billing, accounts receivable, and team operations across technology and service industries, committed to client satisfaction and process excellence.
Logros Clave
- Led cross-functional teams to resolve billing issues, improving customer satisfaction at HCL
- Supervised over 100 personnel at IDT, overseeing site operations and quality control
- Directed accounts payable, receivable, and general ledger activities at Capgemini, ensuring contractual compliance
Experiencia
Customer Billing Manager
Assistance with customer inquiries, contracts, renewals and transitions to resolve complex cross-functional issues and escalations related to customer satisfaction and billing., Administration of post invoice activities improving customer experience along with sales and service delivery support.,...
Site Supervisor
Responsible for supervising personnel and site operations (over 100 people)., Administrate, control and improve required metrics for the call center and back-office operations., Develop and maintain improvement programs related to communication and motivation across company., Quality control in...
Operations Manager
Responsible for the adequate execution and meeting contractual agreements of the Accounts Payables, Accounts Receivables and General Ledger activities undertaken on behalf of the client with a continuous Improvement focus, suggesting changes and identifying areas of improvement., Subject Matter...
Operations Team Leader
Responsible to ensure the delivery of a high quality, customer focused service on a daily basis to the client in accordance with agreed Service Level Agreements for the processes of Accounts Payables and Accounts Receivables., Responsible for leading, motivating and assigning work a team up to...
Accounts Receivables Subject Matter Expert
Responsible to collaborate with teams and stakeholders to offer guidance, solve complex problems, make informed decisions, and ensure the accuracy and quality of work within their areas of Customer Master Data, Cash Applications and Accounts Receivables., In charge of providing training and support...
Outbound Sales Representative
Responsible to contact prospects and customers to sell memberships for a home improvement and furnishing club., Responsible for identifying a customer's needs, pitching relevant products or services, and ensuring they have a positive experience from start to finish.