Elly - Operations Manager

Demonstrated experience with Security Operations Management.

Demonstrated experience with Risk Assessment.

Demonstrated experience with Client Relationship Management.

Demonstrated experience with Resource Management.

Demonstrated experience with Safety Compliance.

Oversee the operation of the control room, Quick Response Team and upcountry offices.. Coordinating & Conducting security risk surveys and giving recommendations to both prospective and existing clients.. Ensure guard's and sales of the security devices.. Ensuring high discipline is maintained among all operations staffs.. Attend to client’s requests and complaints on day-to-day basis.. Ensure that guards deployments and cancellations are correctly handled.. Ensure that all operations staff are equipped with the appropriate kits and equipment.. Providing Management with HR support and advice in areas of operational personnel administration, benefits schemes, performance appraisals and corrective action.. Oversee guard supervision, Timam parades and administration of weekly offs and annual leaves.. Oversee operational manpower planning: recruitment, vetting, training and development.. Develop organizational arrangements, systems and processes to enable the efficient and effective deployment of resources.. Manage client relations by ensuring regular updates, reports and convening meetings to ensure compliance with delivery expectations.. Responsible for the relationships with key Government stakeholders and public sector specific bodies, security industry associations and other stakeholders.. Develop and sustain relationships with key customers ensuring the highest quality customer relationship management of the contracts.. Oversee administration of the operations budget and cost controls.. Ensure full compliance of operations with OSHA regulations.. Work in collaboration with other departments in the organization to ensure achievement of the overall organization goal.. Perform any other duties as may be assigned by the MD.

Overall coordination of all operations activities across the entire area of jurisdiction.. Overseeing and/or conducting Security surveys in both for the prospective and existing client’s property and advising Head of Security and clients accordingly.. Assistant on selling of the security products and services.. Ensure that security risk assessments are conducted to all clients sites to identify security risks and propose the appropriate measures against the same.. Ensure that risk management registers and Environmental management sheets are in place for all clients and Projects with ensuring regular annual review of the same.. Reconciling manpower with the actual jobs at the end of each month.. Administering operation staff leave and relieving procedures.. Ensuring that security procedures are well drafted, regularly reviewed and ensure it's availability at all clients facilities and adhered by all in all assignments.. Monitoring and controlling the usage of operations motor vehicles and motorcycles to ensure efficient and effective utilization.. Maintaining discipline within the guard force in liaison with the Human Resources Department.. Procuring and controlling the entire operations equipment in line with the budget allocation in liaison with the stores and accounts department.. Identifying Operations staff training needs and arrange the training of the accordingly.. Reinforce the training of the guard force to attain international standards to enhance professionalism.

Ensure effective Management of Resources which includes both Human and Non-Human Resources for client's satisfaction.. Ensure that Shift Supervisors conduct the deployment of guarding team in daily basis in line with ensuring regular spot-checking of all posts for the sake of enhancing the team vigilance and general job performance.. Ensure that all deployment sheets are signed by the team upon their arrival on duty and submitted to the Easy Roaster administrator after channeling it/them through Operations Manager for review and approval.. As far as Safety is concerned ensuring that safety share is done daily manner during parade before shift commencement in line with enforcing the team compliance on HSE protocols.. Coordinating Security operations activities in collaboration with the SGA Intervention team & Mining Police unit.. Conducting risky Assessment.. Ensuring timely availability of food to the team, collection of food containers and return them to the food service provider accordingly.. Ensuring the team compliance on the Rules of engagement and use of force procedures on their daily operations.. Reinforcement of the workforce discipline through taking appropriate disciplinary action against any breach according to the SGA disciplinary code.. Ensuring firearm defects are timely reported and fixed by the Armory Master which is done in line with reporting all firearm discharges, respectively.

To ensure safety of all staffs, properties and visitors in line with properties belonging to the Company and people.. Managing outsourced security service providers.. Establish a competent security team that will ensure that security operations are conducted in a more professional way.. Working together with HR team in coordinating team management through recruitment & selection, training & employee’s relations.. Perform regular safety and security drill in fire, anti-terrorism, workplace violence.. Liaising with Police Authorities regarding law and other problems and investigation of criminal cases that might affect the Company's Operations.. Arranging the outsourcing of the security consultancy.. Managing security operations by ensuring that security procedures are followed and implemented as per organizations safety and security policies in line with standard operating procedures.. Conduct regular security training to both in-house & outsourced staff on various topics, concepts & principles.. Ensure that the security team is at all time updated and alert and well informed.. Manage logistic and budget for security operations & monitor expenses.. Review reports in incidents & breaches, participate and give recommendations on disciplinary cases.. Create and maintain reports on security status and often sharing with the team.. Visiting the Company's units for assessing how well safety and security procedures adhered by all.. Participate in planning and coordinating security operations for specific events.. Performing any other duties as assigned by Senior Management particularly Group Human Resources Manager and Executive Director.

Alarm Programming and monitoring on the Oryx software.. CCTV Operating & surveillance monitoring.. Radio Call Operator.. Emergency situations management.. Generating and Preparation of reports in the Oryx software.. Preparing incident and Operations reports and submit to the Company senior Management for necessary action.. Fleet Management through Effective Vehicles tracking on Geotab Software.. Handling the client’s complaints in a timely manner.. Liaise with the police all emergency matters that require their attention particularly Criminal activities.. Making appropriate decisions on those matters that can be sorted out at my level.. Managing the Operations team including Mobile response team, Supervisors, Field Officers & Guard Force.. Ensure maintaining a good relationship of the company with the surrounding community through aiding on the emergency like Road accident by evacuating the casualties to hospital by using the company resources.. Monitor and operate the CCTV cameras and associated equipment in the CCTV Control Room.. Follow protocols for maintaining the security of the CCTV Control Room and its facilities.. Operate a range of remote call monitoring, alarms and communication facilities contained within the Control Room.. Maintain accurate records of data recordings and events, using incident reporting.