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Elmer
Business Owner and Customer Support Specialist with over 20 years of diverse experience
Contacto
Competencias
Skilled in providing bilingual, high-quality customer service, ensuring client needs are effectively addressed.
Experienced in managing business operations, team coordination, and maintaining high standards of service quality.
Proficient in installing, repairing, and maintaining plumbing systems in residential and commercial settings.
Effective communicator with experience in customer service, call handling, and team collaboration.
Educacion
Idiomas
Resumen
Elmer brings over two decades of diverse experience in customer service, business operations, and technical skills. Adept at managing teams, resolving customer issues, and maintaining high standards across various roles.
Logros Clave
- Successfully managed all financial and operational aspects of Route 3 Carwash, ensuring high-quality service and customer satisfaction.
- Provided exceptional customer service in fast-paced environments at Papa Johns Pizza, maintaining high customer satisfaction ratings.
- Demonstrated technical expertise in plumbing, installing and repairing complex systems at Michael Thomas Plumbing & Heating.
- Handled after-hours calls efficiently as an On-call Administrator, improving response times and customer engagement.
Experiencia
Journeyman Plumber
Brought forth excellent customer service skills and a commitment to customer satisfaction., Install, repair, and maintain pipes, valves, fittings, drainage systems, and fixtures in commercial and residential structures., Collaborate with general contractors, electricians, and other construction professionals., Follow building plans and blueprints., Attention to detail and ability to perform multiple tasks simultaneously., Ability to complete projects unsupervised and unassisted., Excellent problem-solving skills.
Call Center Representative
Address all customer service queries in a polite, accurate, and timely fashion., Remained flexible, adaptable, and committed to success., Provided customers with top of the line service taking orders as efficient as possible., Being an active listener involves fully concentrating and understanding who you're speaking with., As a call center representative, it's important to be an active listener to every customer who calls., Taking all English-speaking orders.
CEO• Business Owner
Manage all financial aspects of the business, In charge of the location's maintenance (maintain cleanliness of sites, equipment maintenance/repair & chemical care, quality of the wash service)., Handle customer complaints, employee conflicts and daily operational problems in an even-tempered, fair and consistent manner., Build a loyal customer base by establishing a trusting relationship based on integrity and fairness.
On-call Administrator
100% remote, Answer all calls after regular business hours, Answer all calls in a prompt and professional manner asking the caller the appropriate questions to determine their needs., Determine the urgency of the call and action required., Assist nurses in an emergency or crisis situation., Handle and document all concerns in a timely manner., Proceed with all client/ nurse cancelations and re-staff as required., Participate in proactive Health & Safety activities while performing all duties., Maintain confidentiality of client, Nurse, PSW, and corporate information.