A passionate software developer with extensive experience in full-stack development, committed to building scalable and user-centric applications.
Utilized JavaScript for front-end and back-end development tasks.
Built and maintained user interfaces using React.js framework.
Developed server-side applications and APIs with Node.js.
Managed and optimized SQL and NoSQL databases for various projects.
Alphabeticals
Co-founded and led the creation of an innovative bilingual curriculum integrating CEFR-based language education with soft skills (communication, leadership, critical thinking)., Designed modular, narrative-driven content featuring original characters to engage pre-adolescents and young adults entering the workforce., Directed product development and structured the Alphabeticals educational universe, ensuring a coherent learning experience., Oversaw prototype testing with early-stage learners, refining content to maximize educational effectiveness., Ensured full compatibility with digital platforms and AI-powered tools, improving accessibility and interactive learning.
Foundever El Salvador
97% success rate in leading adoption of new tools and procedures across teams., 90% of daily strategic decisions informed by data analysis to refine product features., Drove product enhancements that directly increased client satisfaction and overall profitability., Managed quality assurance processes, securing consistent revenue generation and achieving one-call resolution targets., Conducted market analysis to optimize pricing strategies, resulting in measurable revenue growth.
Foundever El Salvador
95% success rate in revenue saved, safeguarding critical accounts., Led a specialized team managing clients who had initiated legal actions against the company., Directed case analysis, coordinated legal and operational responses, and managed high-stakes negotiations to rebuild trust and prevent litigation., Successfully renegotiated service agreements with European clients, maintaining key business relationships and resolving disputes., Provided coaching and strategic guidance to agents, ensuring professionalism, compliance, and data-driven decision-making in sensitive cases.
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Foundever El Salvador
Resolved customer issues efficiently, improving overall satisfaction levels., Maintained detailed documentation of interactions to ensure timely follow-ups and effective problem resolution., Promptly addressed inquiries, contributing to measurable increases in satisfaction ratings., Coached and mentored new team members, supporting successful onboarding and integration., Leveraged in-depth product knowledge to deliver tailored recommendations that met individual customer needs.
AT&T Communications
Customer service and sales support, ensuring clear communication and timely issue resolution., Maintained detailed documentation of interactions to enable effective follow-ups and problem-solving., Contributed to revenue growth by promoting tailored products and services that met client needs., Fostered a supportive, empathetic team environment, enhancing overall customer experience., Built strong client relationships through attentive listening, improving retention and satisfaction.
Cellular Boutique TIGO El Salvador
Managed client relations to drive sales growth and enhance customer satisfaction., Cultivated strong customer relationships, resulting in measurable increases in sales revenue., Partnered with marketing to develop targeted promotional content and campaigns., Negotiated contracts in compliance with organizational standards, achieving more profitable agreements., Contributed to annual sales budgets and forecasts aligned with company objectives.
