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Elvis
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Competencias
Demonstrated experience with Customer Service & Support.
Demonstrated experience with Team Leadership.
Demonstrated experience with Conflict Resolution.
Demonstrated experience with Time Management.
Demonstrated experience with Communication (English & Spanish).
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Resumen
View Elvis's professional profile on CazVid.
Experiencia
GREETER CS / BOARDING REP / DISPATCHER
Guide guests to correct loading zones and waiting areas., Communicate important travel information, including wait times and delays., Collect, verify, and update reservation document., Coordinate special guest needs and updates with the dispatch team., Data entry support for reservations updates.
CART ASSOCIATE SUPERVISOR
Supervise, train, and motivate cart associates to ensure smooth daily operations., Provide responsive customer service related to carts, loading, and accessibility., Schedule team tasks and break rotations to maintain constant cart availability., Handling special data entry programs, inventory apps.
SERVICE AGENT / AMBASSADOR
Warmly welcomed and assisted guests to create a memorable service experience., Managing IT and software support thru reliable systems in order to identify customer ́s information., Resolved concerns and complaints with effective problem-solving., Promoted clear services confidently and accurately., Performed multitasking roles in a fast-paced airport environment.
CUSTOMER SERVICE/ SALES REPRESENTATIVE
Assisted official members post-timeshare purchase, offering personalized support based on membership level (including VIP services), Handled reservations: checked availability, managed blackout dates, processed changes and cancellations, Conducted morning courtesy calls, sent daily reports, and performed on-site accommodation visits, Managed outbound and inbound communication via phone, email, and chat, Addressed and resolved customer complaints.