Experienced in account recovery, client relations, and banking product sales within financial institutions.
Experience in analyzing recovery accounts, restructuring loans, and managing repossession processes.
Delivered customer service across banking and airline sectors, handling inquiries, reservations, and client management.
Sold banking products including credit cards and loans, establishing new business relationships.
Proficient with administrative controls and banking software such as SYSCARD, COBIS, and FALCON.
Presta Panampa Financial Institution
Preparing direct discount orders for new personal loans and loans in recovery, Applying payments to overdue obligations, Preparing courier packages for messengers
Global Bank Corporation
Analyzed accounts in recovery, Processed discount order requests, Conducted client employment investigations, Coordinated check withdrawals, Restructured loans, Monitored accounts, Managed legal letters, car replacements, and mortgages, Negotiated repossessed vehicle sales, Prepared monthly reports for management, Supervised partial and total loss insurance claims, Managed repossessed assets, Coordinated with external vendors for document delivery, Assigned management campaigns, Negotiated payment arrangements for consumer products, Sold banking products: credit cards, personal loans, real estate, savings accounts, pension funds, Customer Service
Banco General
Sold banking products: credit cards and personal loans, Established relationships with new companies, Promoted savings, checking accounts, and investment funds, Customer Service
Diploma in Insurance
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Citibank Panama
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Air Panamá
Customer service, Traffic and Reservations Agent, Flight registration, Prepared flight plans (local and international), Managed petty cash
