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Emeliz
Customer Service & Operations Specialist with diverse experience in logistics, client support, and sales
Contacto
Competencias
Proven ability to handle diverse client needs, ensuring high satisfaction across various industries.
Skilled in coordinating shipments, managing load information, and resolving operational issues.
Fluent in English and Spanish, providing seamless interpretation and customer support.
Experienced in upselling, client engagement, and matching products/services to customer needs.
Proficient in PowerPoint, Outlook, Word, and Excel for report creation and data management.
Educacion
Idiomas
Resumen
Dedicated professional with extensive experience in customer service, logistics, sales, and team management. Skilled in bilingual communication, problem-solving, and process optimization to deliver exceptional results across diverse environments.
Logros Clave
- Managed logistics operations at INTE LOGIX, ensuring timely deliveries and accurate billing uploads.
- Provided bilingual roadside assistance, resolving urgent client issues efficiently across the USA.
- Led a team of 30-40 delivery personnel as owner of Liam's Baskets, optimizing delivery processes.
- Matched clients with suitable insurance policies, enhancing customer satisfaction at TRANZACT.
- Interpreted medical and legal cases, facilitating communication in sensitive environments.
Experiencia
Dispatcher
Correspond with the broker., Assist drivers with any issue that may affect pick ups or deliveries., Upload load information and billing information to database.
Bilingual Roadside Assistance Agent
Assisting Enterprise clients in the USA with any roadside issue., Tasks such as sending tow trucks, lockout service, tire change service.
Owner
Overseeing anywhere from 30 to 40 people at a time when we are in need of more deliveries.
Licensed Insurance Agent
Match customers to insurance policies that work for them.
Customer Service Representative
Provide service to customers, insurance companies, and tow yards by processing payments, updating lot notes, contact clients to obtain vehicle pick-up, and/or proper completion of sale documents., Facilitating vehicle pick up and filling out vehicle titles.
CSR/Sales Representative
Offering Spectrum new or loyal clients streaming services., Try to better their service and get the most out of it.
Paralegal
Helping clients with their accounts from setting them up to sending out letters to collections agencies., Helping clients fix their credit., Contacting customers and potential customers in order to provide services to repair finances and credit.
Research Assistant
Calling the public in different areas and conducting surveys and studies., Inputting the information into the system in order to complete our research.
Spanish Medical Interpreter
Answered calls and would interpret for client., Clients vary from hospitals to banks., Dealing, at times, with very difficult calls and also very difficult clients., Interpreted in many asylum cases and court.
Call center
Calling DirecTV disconnected customers and try to have them reinstall our services., Offering them deals and solutions to the past problem that caused them to disconnect in the first place., Team lead and management position, filling paperwork related to this position., Able to substitute in a supervisor position and was able to obtain experience.
Customer Service waitress
Served the customer in all their needs and made sure they were satisfied with the service.
CNA / Activity Room coordinator
Initiated and prepared activities for elderly residents.
Waitress
Ensured quality customer service and timely delivery of orders.