Emil - Logistics Coordinator and Data Analyst with 4+ years in Supply Chain and Customer Service

Skilled in managing freight logistics, ensuring timely deliveries, and optimizing supply chain processes.

Expert in analyzing data, creating reports, and automating tasks to improve operational efficiency.

Exceptional at handling customer inquiries and coordinating across channels to deliver excellent service.

Experienced in identifying inefficiencies and implementing automation to streamline workflows.

Delivered outstanding customer service through phone, email, and live chat.. Monitored and tracked shipments, implementing reporting systems that improved traceability.. Conducted quality analyses to optimize internal processes.. Verified documents and compliance requirements in client interactions.

Conducted analysis and verification of corporate documents to ensure process effectiveness and compliance.. Identified inefficiencies and developed improvement plans, leading projects that improved productivity and operational efficiency.. Prepared performance reports, highlighting opportunities for continuous improvement.. Created internal documentation establishing clear guidelines for process execution, data collection, and client communication.. Performed track and trace operations, ensuring accurate monitoring and timely resolution of shipment issues.. Processed and invoiced accessorials such as lumper fees, TONUs, and detention charges.. Identified multiple contact points (email, phone, proactive outreach) to anticipate and resolve potential issues, ensuring smooth deliveries.. Reviewed and analyzed tracking and load documentation (PODs, BOLs, invoices) to ensure compliance, traceability, and proper billing.. Appointment scheduling.

Executed essential track and trace tasks, providing excellent customer service and effective solutions.. Managed multiple communication channels (phone, email, SMS) to coordinate with carriers, drivers, dispatchers, and customers.. Ensured accuracy and coherence in communications while resolving incidents.. Performed live tracking to guarantee on-time pickups and deliveries.. Updated multiple tracking platforms and files keeping information up to date.