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Emmanuel
Intake Specialist with 6+ years in legal and customer service industries
Video resume
Intake specialist
i work for a law firm as an intake specialist. I am the person who receive new potential clients. I have to gather all the details about the accident that clients come involve. Once i get the information I speak with the attorneys who Will approve or reject the case. In the best escenario, when it comes approve, i generate the esign documents AND lead clients how to sign them. Sometimes we Offer medical assistance, it varies depending on the case
Contacto
New York, New York, United States
Abierto a remoto
Disponible en CazVid
Competencias
Client Data CollectionAdvanced
Gathered and documented detailed case information from potential clients efficiently.
Communication & CollaborationAdvanced
Effectively liaised with attorneys and clients to facilitate case approval processes.
Legal Document HandlingIntermediate
Generated and guided clients through electronic signing of legal documents.
Customer ServiceAdvanced
Provided support across various roles including customer service, tech support, and collections.
Multilingual CommunicationIntermediate
Utilized C1 English skills to communicate effectively in professional settings.
Resumen
Dedicated professional with over 6 years of experience in legal intake, customer service, and technical support sectors. Skilled in case information gathering, client communication, and document processing.
Logros Clave
- Managed client intake process for a law firm, including gathering case details and client communication
- Collaborated with attorneys to approve or reject cases and generated electronic signing documents
- Provided guidance to clients on signing procedures and offered medical assistance based on case needs
Habilidades
Client Data CollectionCommunication & CollaborationLegal Document HandlingCustomer ServiceMultilingual Communication
Publicado en CazVid - 3 jul 2025