Emmanuel - Customer Service & Tech Support Specialist with 5+ years in Telecommunications

Sabaneta, Antioquia, Colombiaen

Handled customer inquiries in English and Spanish at Confecciones Herron, improving customer satisfaction.

Resolved internet and TV connection issues promptly at Intelcia, creating tickets and scheduling repairs.

Publicado en CazVid

Resumen

Dedicated professional with over 5 years in customer service and technical support roles, skilled in troubleshooting, communication, and multilingual assistance. Adept at resolving issues efficiently and ensuring customer satisfaction.

Logros Clave

Contributed to brand trust by effectively managing complaints and ensuring swift issue resolution.

Habilidades

Customer ServiceExpert

Delivered high-quality service via chat, email, and phone, ensuring customer satisfaction.

Technical SupportAdvanced

Provided troubleshooting for internet and TV issues, managing ticketing and follow-ups to ensure resolution.

CommunicationExpert

Expert in verbal and written communication, effectively addressing customer inquiries and documenting issues.

Problem SolvingAdvanced

Resolved technical problems quickly and efficiently, ensuring minimal customer disruption.

Multilingual SupportIntermediate

Provided customer service in both English and Spanish, broadening the support scope.

Idiomas

English(C2)Spanish(C1)

Experiencia

Customer Service Agent

Confecciones Herron

January 2024 - February 2025

Delivered high-quality customer service via chat, email, and occasional phone calls in both English and Spanish., Addressed customer complaints and missing package issues, ensuring swift resolutions and customer satisfaction., Fostered customer trust by ensuring complaints were handled effectively,...

Tech Support Agent

Intelcia

May 2023 - December 2023

Provided real-time technical support for customers experiencing issues with internet and TV connections., Managed customer inquiries by troubleshooting and resolving problems on calls, ensuring fast solutions., Created tickets for unresolved issues, scheduled technician visits, and followed up to...