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Emy
Customer Service & Operations Supervisor with 10+ years in BPO
Contacto
Competencias
Provided empathetic support and resolved customer complaints effectively across multiple roles.
Led teams to achieve operational goals, manage workload, and foster collaboration.
Successfully resolved conflicts between employees and customers, maintaining professional relationships.
Participated in planning processes to align team efforts with organizational objectives.
Applied active listening skills to understand customer needs and interpret medical instructions accurately.
Educacion
Idiomas
Resumen
Dedicated professional with extensive experience in customer support, team leadership, and conflict resolution within the BPO sector. Skilled in managing high-pressure situations and ensuring efficient operations. Proven ability to enhance team performance and customer satisfaction through...
Logros Clave
- Resolved employee conflicts swiftly, ensuring a positive work environment at Teleperformance.
- Managed scheduling and workload distribution to optimize team productivity.
- Handled high-stress customer interactions professionally, increasing customer loyalty.
Experiencia
Supervisor of operations
Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration., Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising the quality of work.
Customer Service Representative
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts., Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Medical Interpreter
Ensure clear communication by precisely interpreting doctors' instructions, diagnoses, and prescriptions to non-English speaking patients.