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Engels
Customer Success Manager at Lrnr
Video resume
Contacto
Competencias
Proficient in building strong client relationships, ensuring satisfaction, and fostering long-term loyalty.
Experienced in managing sales pipelines, conducting presentations, and supporting growth initiatives.
Skilled in delivering engaging webinars and virtual demos using various online platforms.
Expertise in HubSpot, Microsoft Office, Google Workspace, and remote collaboration tools.
Educacion
Idiomas
Resumen
Engels is a dedicated customer success and sales specialist with extensive experience supporting educational and tech clients. Skilled in relationship management, virtual presentations, and CRM tools, committed to enhancing client satisfaction and driving business growth.
Logros Clave
- Successfully managed customer relationships, ensuring high satisfaction and retention.
- Led onboarding and product demos, increasing customer engagement and adoption.
- Supported contract renewals, contributing to consistent revenue growth.
- Streamlined customer lifecycle processes to improve efficiency and service quality.
Experiencia
Customer Success Manager
Manage customer relationships and key accounts to ensure high levels of customer satisfaction, product adoption, and contract renewals.. Support the full customer lifecycle, including onboarding, demos, implementation support, follow-up, retention, and customer success operations.. Conduct personalized product demonstrations for prospective and existing clients, helping drive adoption and long-term engagement.. Coordinate onboarding workflows and customer communication for instructors and educational institutions.. Monitor customer interactions and pipeline activity through HubSpot CRM to maintain accurate reporting and follow-up.. Collaborate directly with the CEO and CTO to support operational improvements, customer experience initiatives, and strategic decision-making.. Lead hiring, onboarding, and training processes for new team members in remote environments.. Support cross-functional initiatives involving customer support, adoption growth, onboarding, and account management.
Sales Executive – School & ELT
Managed customer relationships and sales support activities for educational technology and English language teaching products.. Delivered product presentations and webinars for educational institutions and decision-makers.. Supported onboarding and technical guidance for digital educational platforms and online resources.. Maintained CRM databases and customer follow-up processes.. Developed sales reports, commercial presentations, and digital communication materials.. Supported social media and email marketing initiatives for educational brands including Cambridge, HMH, TCM, and Macmillan.
ELT Sales Consultant
Managed relationships with educational institutions and supported business development initiatives for English language teaching products in Nicaragua.. Conducted presentations, webinars, and onboarding support for online educational resources and digital learning platforms.. Advised institutional decision-makers on product adoption strategies and educational solutions.. Utilized CRM and sales tools to track customer interactions, opportunities, and sales activity.. Coordinated large-scale educational events, workshops, and product presentations.
Quality Assurance Agent / Customer Service Agent
Delivered customer support and quality assurance services in high-volume customer service environments.. Conducted training sessions and coaching for agents on customer experience standards and process compliance.. Analyzed team performance metrics and provided operational feedback to management teams.. Supported continuous improvement initiatives focused on customer satisfaction and operational efficiency.
Habilidades
Transcripcion del Video
bilingual customer success professional
Hello, my name is Angel Sportado and I am a bilingual customer success professional based in Nicaragua, Central America. My background includes some customer success roles, onboarding, sales, training coordination, and relationship management with companies such as McGraw Hill, Cambridge University Press, and US-based edtech platforms. I am passionate about helping educators and customers succeed by creating positive learning experiences.
bilingual customer success professional
Hello, my name is Angel Mercado, and I am a bilingual customer success professional based in Nicaragua. I have over 15 years of experience working with educational organizations, publishers, and edtech companies supporting instructors, institutions, and students across English and Spanish speaking markets. My background includes customer success, onboarding, sales, training coordination.