Merenia - Operations Manager Apprentice with 3+ years in Customer Service & Operations

Applied operational strategies and process improvements to enhance efficiency and reduce costs.

Managed teams of employees and supervisors, overseeing training, motivation, and performance.

Handled escalations and inquiries ensuring customer satisfaction and compliance with policies.

Analyzed data to identify trends, optimize processes, and maintain operational reports.

Developed and implemented operational strategies to improve efficiency and reduce costs., Managed a team of employees and supervisors to ensure smooth operations and customer satisfaction., Analyzed and optimized supply chain processes to increase productivity and meet goals., Collaborated with cross-functional teams to streamline operations and drive business growth., Led continuous improvement initiatives to enhance operational performance and quality., Created and maintained operational reports to track key performance indicators and trends., Primary point of contact for motivational activities (top performers recognition).

Managed a team of 15 employees in a fast-paced retail environment., Led cross-functional project teams to improve operational efficiency., Analyzed data to identify trends and areas for improvement., Ensured compliance with company policies and procedures., Developed and implemented training programs for new hires.

2 years of experience in handling customer inquiries and complaints in a call center., Conducting customer satisfaction surveys and implementing improvements based on feedback., Experience handling transaction inquiries sent from stores and online platform., Due diligence for all transactions to avoid penalties and loss for customers and company.