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Eric
Service Desk Analyst
Contacto
Competencias
Proficient in creating detailed 2D animations for various media including webcomics and video segments.
Experienced in designing and managing training programs across multiple organizations, improving team performance.
Skilled in providing exceptional support and driving sales growth through client relationship management.
Developed engaging multimedia content for web and video platforms, managing production from concept to delivery.
Led project deployments and operational setups, ensuring timely delivery and quality standards.
Educación
Idiomas
Resumen
Versatile professional with over 15 years in animation, training, customer support, and management. Proven ability to lead projects, develop engaging content, and enhance team performance across diverse industries.
Logros Clave
- Managed customer accounts and closed over $10,000 monthly in sales at International Data Management.
- Led project implementation and training programs as General Manager at Programming Labs Call Center, ensuring operational excellence.
- Produced and directed web segments and comics for BUTTERFEST, enhancing content engagement and brand visibility.
- Designed set dressing and props for the film 'Hands Of Stone,' contributing to a Panamanian cinematic project.
- Supervised and trained a team of 14 trainers at Star Contact, consistently exceeding performance metrics.
Experiencia
Training & Communications
Mastermind (WebCartoonist, 2D/3D Animator, Writer, Editor and Content Manager)
Writer / Director / Editor / Animator for BUTTERFEST TV (vlog) segments. Writer / Penciler / Colorist / Letterer for the BUTTERFEST WebComic. Content management within.
Hotel Account Manager
Technical Trainer Analyst
Service Desk Specialist
Merch Retail Store / Galery / Art Supply Store Manager
In charge of day to day operations for the Gallery, Merch Store, Art Supply Store and Cafeteria. Observing the day to day logistics, including -but not limited to- re-stocking, re-ordering, sales, product placement, social media, artist liaison, customer service and any other need that may arise.
Customer Service Agent
Providing customer support to various customers on partnered websites via customer custom software. Generating sales and maintaining relations with existing clients and developing new connections with potential international clientele via a strictly online basis.
Jr. Brewski Ambassador of Sales & Distribution
General Manager and Barkeep Extraordinaire
Running the Day to Day minutiae of Panama's finest Craft Beer Boutique.
Graphic Designer -Set Dressing / Props Dept.
Designing elements to be used in the upcoming film "Hands Of Stone", depicting the story of Panamanian Boxer Roberto Duran.
Co-Founder, Animator, Artist, Writer, Creator
Training Manager
Regional Account Manager
Regional Account Manager
Blog Contributor/Writer
Senior 2D Animator
Account Manager
Managed Customer Accounts, providing resolution to their inquiries and assistance with their deposits and withdrawals.. Closed over $10.000 on a monthly basis -Up-selling when applicable- ensuring an increased profitability.
General Manager
Spearheaded Project Implementation and Deployment on Site, including setting up Call Floor, ensuring all I.T. Needs were met, Recruiting and Payroll.. Managed and Implemented Training Procedures and Processes for Project Staff.. Managed day to day operations, ensuring a high close rate, meeting client expectations and keeping staff motivated, thus meeting daily, weekly and monthly metrics.. Maintained constant communication with our client's Counterpart ensuring a seamless transition between Sites.
Training Supervisor
Monitored and Supervised a Group of 14 Project/Product Trainers, ensuring all Metrics were met.. Provided Daily, Weekly and Monthly feedback to Project/Product Trainers, maintaining a high level of performance.. Maintained constant communication with Project Managers to ensure all Training Needs were being Met.. Maintained constant communication with Project Owner (Client) ensuring all Training Needs were being covered.. Provided Support to Operations and Quality Assurance Depts.. Maintained constant communication with Operations and Q.A. Depts to ensure seamless Performance of Agents on the Call Floor.. Trained groups of up to 40 agents, in Product Knowledge, Program Procedures, System Usage, Phone Etiquette and over all Customer Service.