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Erick
Customer Service Specialist with Experience in Insurance, Banking, and Utilities
Video resume
Contacto
Competencias
Proven ability to handle diverse client needs, ensuring high satisfaction and efficient problem resolution.
Experienced in automobile and medical insurance processes, including claims handling and investigations.
Familiar with banking operations, digital platforms, and client interaction for financial services.
Skilled in hard sales techniques and credit repair strategies to boost financial health and client trust.
Capable of providing technical assistance and troubleshooting across various digital and service platforms.
Educacion
Resumen
Dedicated customer service agent with expertise in insurance, banking, and utilities. Skilled in client management, technical support, and sales, committed to delivering exceptional service and operational efficiency.
Logros Clave
- Handled customer inquiries and claims efficiently, improving customer satisfaction in insurance and banking sectors.
- Gained expertise in digital banking platforms and developed skills in technical support and data investigation.
- Contributed to credit repair and hard sales, enhancing revenue and client retention efforts.
- Managed appointment scheduling and customer follow-ups, streamlining operational workflows across multiple industries.
Experiencia
worked in the customer service area of automobile claims and medical insurance. scheduling appointments for medication withdrawals, exams or operations for the insured. investigating and opening accidents, inspecting vehicles, and conducting investigations on the disregard and value of parts to be replaced
worked in customer service for a bank account called Capital One. gained experience in digital platforms. managed to learn about dealing with all types of clients and situations
Customer Service Agent
worked for an account called Lyft as a customer service agent. developed in other tasks within the same account, such as back office, investigation and collection of data on accidents, technical support for the platform. guided new classes that entered the campaign. helped teams improve their metrics
worked for an electricity and gas account called Center Point as an appointment setter
gained experience in hard sales and credit repair
Habilidades
Transcripcion del Video
Transcripcion del Video 1
Hi, nice to meet you. My name is Eric Hernandez. I'm 21 years old. I'm from Nicaragua. I would like to share with you about my studies and also my job experience. So I studied business administration three years as a technical career, advanced, and I'm currently continuing in the university Saturdays, but it's online, so it doesn't affect my job schedule. I learned English by my end. Then I started a...