Experienced in managing escalated customer issues, training AI models in multiple languages, and creating detailed reports. Skilled in data annotation, content evaluation, and client communication across diverse sectors like tech, healthcare, and sales.
Handled escalated support calls, managed unresolved issues, and performed follow-ups to ensure customer satisfaction.
Evaluated and trained large language models on safety, factuality, and coherence in both English and Spanish.
Created detailed reports on resolutions and quality assessments, supporting training and process improvements.
Utilized Excel, Word, and Outlook extensively for report generation, data management, and communication.
FOUNDEVER
Provide assistance on escalated calls, investigating details about the situation to ensure a high level of satisfaction., Responsible for assign tasks to coworkers with unresolved issues, performing research on previous calls and elaborate daily reports for all resolutions provided., Conduct follow...
OUTLIER
Evaluated AI-generated content for safety, factual accuracy, and clarity in both English and Spanish., Trained AI models on harmful/sensitive content, ensuring alignment with ethical and platform guidelines., Created and refined prompts for generative tasks involving both text and image-based...
GRUPO CARSO
Respond employees’ inquiries about payments, settlements, bank accounts, vacations, etc., Complete weekly reports of over 3000 employees including paid permits, incapacities, vacations and overtime, discounting hourly and daily permits., Accomplish weekly refund reports for absents or missing hours...
GLOBAL TELESOURCING
Bachelor Degree
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