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Erick
Customer Support & Operations Specialist with 10+ years in Telecom & Finance
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Competencias
Provided bilingual customer service and technical support for telecom, finance, and real estate clients.
Supported operational functions including reports, compliance reviews, and complaint follow-ups in finance and money transfer sectors.
Utilized technical tools like Salesforce, Office Suite, Photoshop, and network troubleshooting in various roles.
Assisted real estate clients with website setup, content editing, SEO, and social media marketing strategies.
Operated emergency lines and coordinated response as a dispatcher for Baja California State Government.
Educación
Idiomas
Resumen
Bilingual professional with extensive experience in customer service, technical support, and operational management across telecom, finance, and real estate industries.
Logros Clave
- Led and supported diverse customer service operations across multiple telecom companies, providing technical and service support.
- Managed operations and compliance functions at Sigue Money Transfer, including CFPB and BBB complaint handling, and implementing a mobile app.
- Supported real estate clients with website setup, content management, SEO, and social media strategies, enhancing client online presence.
Experiencia
Bilingual customer service and tech support agent
Customer service for several companies, Tech support for Verizon (DSL and fiber optics networks)
Executive bilingual assistant
Operations support (management, coordination) in subjects such as: business compliance, CFPB complaint follow up, operations reports, operation manuals review
Bilingual operations supervisor
Helped a 23 employee team with bonus structures, Metric compliance review, Call monitoring, Payroll review, Attendance and operations reports, CFPB complaint reports & follow up, Better Business Bureau complaints, Implementation of a newly launched money transfer mobile app, Legal and business compliance reports
Customer Support Specialist
Support to real estate agents, Set up their personal website, Editing and adding content, Teaching improving website SEO, Social media marketing strategies, Setting custom domain names, Giving training sessions via GoToAssist, Client retention and billing
9-1-1 Emergency line and camera monitoring operator & dispatcher
Telephone, radio and computer operator connecting people in need with emergency services
Tier 2 Tech Support
Provide technical support to service partners and external customers
Digital Access Investigator
Investigate websites for Americans with Disabilities Act (ADA) compliance