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Erick
Sales and Customer Support Specialist with diverse telecom and campaign experience
Video resume
Contacto
Competencias
Made outbound calls to generate leads, set appointments, and close sales across various campaigns.
Engaged customers in upselling cable packages and selling fire safety products through probing and needs discovery.
Provided support in telecom, security, and real estate campaigns, ensuring customer satisfaction and issue resolution.
Conducted consecutive translation, aiding communication in diverse professional environments.
Supported Mint Mobile customers with technical issues, enhancing troubleshooting skills.
Educacion
Resumen
Versatile professional with experience in sales, customer service, tech support, and translation across telecom and campaign sectors. Skilled in cold calling, upselling, appointment setting, and multilingual communication to drive customer engagement and satisfaction.
Logros Clave
- Performed cold calling, appointment setting, and closing sales for fire extinguishers and cable packages, enhancing client engagement.
- Upsold cable services to Xfinity Comcast clients by probing needs and recommending additional services, improving sales opportunities.
- Gained experience in consecutive translation, real estate, and tech support, demonstrating versatile communication and customer service skills.
Experiencia
English Teacher
Developed innovative lesson plans and activities to engage students and ensure learning objectives are met., Monitored student progress and provided individualized support to ensure academic success., Facilitated meaningful discussion and critical thinking activities to develop students’ oral and written communication skills.
Customer Service
Customer Service
Customer Service
Sales Associate
Cold calling business from white pages, visit them got the information. Cold them and pass the gatekeeper and talk with the decision maker, sending quote and set up the free evaluation., After close the sales, follow up call about how they feel about the services, addressing any issues they may have.
Executive Assistant / Real Estate VA
Scheduling, Calling leads, Receive Calls, Pre-scrub for PA, Refer buyer with no PA to mortgage lenders
Sale Agent
I’ve experience in up-selling campaigns. For one and half years, my work was up selling Xfinity products. A customer only has one or two services with Comcast. We made discovery questions and became rapport with the customer, discovering their needs. That helps me to convert them into sales and reach the goals metrics.