Dedicated professional with over 5 years in customer service, technical support, and team leadership. Expertise in managing high-performing teams, resolving complex issues, and driving continuous improvement in support environments. Bilingual with a strong focus on client satisfaction and operational excellence.
Proven ability to lead and motivate teams to exceed performance targets and foster collaborative work environments.
Extensive experience in delivering exceptional support, ensuring customer satisfaction and loyalty.
Skilled in troubleshooting and resolving complex technical issues across multiple platforms and devices.
Excellent interpersonal and communication skills, effective in training, coaching, and client interactions.
BRINKS HOME SECURITY, TELEPERFORMANCE
VIVINT, INTOUCH CX
NETFLIX, INTOUCH CX
24-7 INTOUCH
24-7 INTOUCH
KNOAH SOLUTIONS
GRADUATE IN PSYCHOLOGY
BACHELOR IN SCIENCE AND LETTERS
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