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Erick
Customer Service & Logistics Specialist with 5+ years in Supply Chain and Client Support
Video resume
Contacto
Competencias
Provided support for customer inquiries, tracking, and brokerage processes, ensuring high client satisfaction.
Coordinated routes, monitored deliveries, and tracked shipments to optimize supply chain efficiencies.
Analyzed and managed contracts as part of customer service and client support roles, ensuring compliance.
Engaged clients through sales calls and service offers, contributing to revenue generation and customer engagement.
Educacion
Idiomas
Resumen
Dedicated professional with over 5 years in customer service, logistics, and sales roles across diverse industries. Skilled in route management, client communication, and contracts analysis, committed to supporting operational excellence.
Logros Clave
- Managed logistics operations involving route planning, delivery tracking, and driver coordination to ensure timely deliveries.
- Handled customer inquiries and service issues across multiple roles, improving client satisfaction and retention.
- Gained comprehensive experience in contracts analysis and customer service in diverse industries including telecom and shipping.
Experiencia
Contracts Setup Specialist
Customer Service, Contracts Analyst
Logistics Coordinator / Dispatcher
Driver's Monitoring, Customer Service / Dispatch, Check Order’s and Route, Track and Trace, Call Behind
Customer Service Representative
UPS UK customer care, Track and Trace, Brokerage process, Payment process
Sales Agent
Sales American Direct TV, Customer Service T-mobil
Sales Agent
Call customer to offer phone services