Erick - Help Desk Technician at Experian

Expert in resolving client issues promptly, ensuring high customer satisfaction.

Skilled in troubleshooting software and access problems efficiently.

Effective in explaining technical issues clearly to clients and teams.

Proficient in core technical languages to support data analysis and web-related tasks.

Resolve the client’s issues that they may present in their software applications, websites, and accesses via phone calls, and emails.. Set meetings to give a better resolution to the clients explaining the root cause of the issue.. Analyze the application's programming interface systems.

Resolve client issues, and acts as the liaison throughout the problem-resolution process between clients and subject matter experts responsible for escalated problems.. Make software requests and account changes for the user.

Answer and solve problems and requests based on the consumer scenario.. Work in a team environment and customer-centric culture.. Collaborate with cross-functional teams and management to drive a superior customer experience.