Dedicated project manager with a proven track record of leading successful software development projects, emphasizing efficient team coordination and stakeholder communication.
Managed project lifecycle activities including planning, execution, and delivery for IT initiatives.
Applied Agile principles such as Scrum and Kanban to streamline software development processes.
Coordinated with clients and internal teams to align project goals and expectations.
Identified potential project risks and implemented mitigation strategies.
Teletech
Provide technical support & customer service for T-Mobile users in Spanish or English.
Bank of America
Reverse wrong charges or explain charges from companies unknown to Bank of America debit account customers., Assist with the replacement or blocking of any lost cards.
Language Line Solutions
Carry out the work of translation in any type of interaction that requires it.
Amazon
Assist customers of Amazon in English & Spanish answering their general questions or tracking their packages., Replace or reimburse any lost or damaged items.
Degree in Graphic Design
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