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Martha
Customer Service & Process Optimization Specialist with 5+ years in Healthcare & Marketing
Contacto
Competencias
Handled customer inquiries, resolved issues, and followed up to ensure satisfaction across healthcare and contact center roles.
Participated in project performance reviews and organized documentation to improve business forecasting and operational efficiency.
Built long-term client relationships, translated business needs, and collaborated across departments to support strategic goals.
Conducted data analysis to support decision-making processes and organized documentation for forecasting accuracy.
Promoted products, identified customer needs, and negotiated deals to contribute to business growth at Cambiando Vidas.
Educacion
Idiomas
Resumen
Experienced in client onboarding, customer support, and cross-functional collaboration with strong problem-solving skills. Adept at managing high-volume interactions and optimizing processes to enhance operational efficiency across healthcare, marketing, and customer service sectors.
Logros Clave
- Enrolled clients into healthcare systems and verified information, ensuring smooth onboarding.
- Built productive cross-department relationships and translated business needs into actionable strategies at 1A Marketing SAS.
- Managed high-volume customer calls, resolving complaints efficiently while maintaining satisfaction at Teleperformance.
Experiencia
Agent
Assistant
Enrolled clients into the healthcare system, Verified and gathered required information through calls, Organized and maintained client files on the platforms, Scheduled medical appointments with specialists on behalf of customers.
Consultant
Participated in project performance reviews, Built productive relationships across departments, Translated business needs into actionable strategies, Organized documentation to support accurate forecasting, Conducted data analysis to assist with business decision-making.
Customer service agent
Managed high-volume customer calls in a fast-paced contact center, Followed up with clients to ensure resolution satisfaction, Processed payments and service requests, Resolved complaints effectively to maintain customer satisfaction.
Saleswoman
Promoted and sold products directly to clients, Identified customer needs and recommended suitable solutions, Managed negotiations to close sales effectively, Built long-term relationships with recurring customers, Consistently met sales targets while contributing to business growth.