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Estefania
Customer Service & Media Specialist with 5+ years in retail and communications
Contacto
Competencias
Produced and published media content for Royal Pups LLC, managing visual and textual materials.
Handled customer inquiries via phone and email, providing support and resolving issues across roles.
Developed reports, documented meetings, and managed data in multiple positions.
Translated invoices and instructions from English to Spanish, facilitating communication.
Utilized Adobe InDesign and Photoshop for creating marketing and media materials.
Educacion
Idiomas
Resumen
Dedicated professional with over 5 years in customer support, media management, and data documentation. Skilled in content creation, bilingual communication, and technical tools, delivering comprehensive solutions.
Logros Clave
- Identified and fixed charging deficiency at Royal Pups LLC, improving billing accuracy.
- Managed media content creation, publication, and social media for Royal Pups LLC, enhancing online presence.
- Developed reports, translated invoices, and supported customer communications across multiple roles.
Experiencia
Front Desk
Coordinating, calculating & giving out Paychecks to all payroll workers., In charge of all media for the store: creating, producing and publishing., Discovered an important deficiency in the charging methods helping the business charge customers correctly., Created a system to prevent such...
Receptionist
Developed reports and documents., Documenting meetings and analyzing data., Translated Invoices and Instructions Books English to Spanish., Corresponded with providers via email and over the phone., Answered customer service phone calls and emails.
After-Sales Agent
Data entry, scheduling and file management., Corresponded with providers via email and over the phone English to Spanish., Customer support via phone calls, chats and emails., Sales derived from after-sales service.