Experienced customer service and technical support specialist with over 7 years in the call center industry, managing client accounts like Amazon, Airbnb, and Direct TV.
Handled customer inquiries and resolved issues to ensure satisfaction in a high-volume environment.
Provided technical assistance and troubleshooting support for various telecommunications and service accounts.
Managed conflict mediation processes to resolve customer complaints effectively.
Participated in campaigns to generate and qualify leads, supporting sales efforts.
Worked with major clients managing their account needs and maintaining satisfaction.