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Estephania
Customer Service Specialist with diverse healthcare, tech, and telecom experience
Contacto
Competencias
Provided outstanding service, including handling refunds, cancellations, and health insurance support.
Supported customers with technical issues related to telecom services and other products.
Coordinated new hire training and supported team performance as SME at STARTEK.
Maintained clear, empathetic communication with diverse customer groups in high-pressure environments.
Addressed complex customer issues efficiently by applying critical thinking and creative solutions.
Educación
Idiomas
Resumen
Dedicated customer service agent with extensive experience supporting healthcare, telecom, and insurance clients. Proven ability to deliver award-winning support, mentor team members, and handle complex customer issues.
Logros Clave
- Promoted to SME at STARTEK for supporting organizational needs and guiding new hires
- Delivered consistent award-winning customer service in healthcare, telecom, and insurance domains
- Handled customer accounts for refunds, cancellations, and technical support across multiple companies
Experiencia
Customer Service Agent
Delivered outstanding customer service of cancellation and refunds for customer accounts.
Delivering award-winning customer service, technical support, and sales expertise for Comcast 3P (Xfinity) line of business., Promoted to SME (Subject Expert Matter) supporting new hires, tenure agents, and every single area of the business based on the organizational needs such as overseeing employees’ performance, providing guidance, and support, identifying development needs, and managing the reciprocal relationships between staff and the organization assuring success.
Delivering award-winning customer service for elderly members of Humana regarding their health insurance, including benefits, enrollment, claims and offering the necessary assistance and support for the member.