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Eva
Customer Service Representative with 3+ years in Telecom & Tech Support
Contacto
Competencias
Applied effective communication and problem-solving skills to assist customers across various telecommunication companies.
Conducted troubleshooting and technical support for Sony Xperia phones, ensuring clients received proper guidance.
Managed patient appointment scheduling at Radnet, delivering professional and efficient service.
Basic proficiency in English, used in customer interactions and documentation.
Familiar with Office Suite and Basic CRM tools for documentation and client data management.
Educación
Resumen
Experienced in customer service, technical troubleshooting, and scheduling within the telecommunication and healthcare sectors.
Logros Clave
- Gained experience in diverse customer service roles at Verizon Wireless, Cricket Wireless, and Sprint, handling customer issues and service setup.
- Provided troubleshooting support for Sony Xperia phones, ensuring client satisfaction through technical guidance.
- Scheduled patient appointments at Radnet, delivering professional assistance to improve client experience.
Experiencia
Customer services representative
Assist and provide good communication with customers, fixing their issues and making them feel like they are talking to a friend.
Customer services representative
Provide customers the best customer services experience, putting myself in their shoes when they couldn’t get good reception with the signal.
Customer services representative
Help clients setup a phone line service depending on their needs.
Technical Support
Train to do troubleshooting for Sony Xperia Phones and ensure clients receive the best experience.
Sales
Seek out clients and sell timeshare deals, maintaining a positive attitude for customer service.
Scheduling Agent
Schedule patient appointments for a radiology center, providing the best experience for those needing assistance at a high level of professionalism.