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Evelyn
Customer Retention Specialist with 8+ years in Service & Sales
Contacto
Competencias
Developed and implemented client engagement strategies, documented interactions, and improved retention at Banfield Pet Hospital.
Led planning and execution of promotional events at casinos and hospitality, managing budgets and vendor relations.
Generated qualified leads, conducted sales presentations, and converted prospects into customers for HughesNet and retail clients.
Created marketing campaigns, managed media relations, and optimized online presence across multiple roles.
Utilized English and Spanish skills to enhance customer interactions, sales, and documentation.
Idiomas
Resumen
Proven expertise in client retention, event management, and marketing with a track record of managing budgets, developing strategies, and delivering excellent customer service across hospitality and sales sectors.
Logros Clave
- Proactively engaged pet owners at Banfield Pet Hospital, enhancing client loyalty and service satisfaction.
- Led end-to-end event planning for casino and hospitality venues, managing budgets up to $80,000, including vendor negotiations.
- Developed comprehensive marketing and sales strategies, improving customer acquisition and online presence across multiple roles.
Experiencia
Retention Specialist
Responsible for proactively engaging with pet owners to address concerns, educate them on Banfield's services and Optimum Wellness Plans®, and ultimately retain them as loyal clients., Utilized excellent communication, problem-solving, and negotiation skills., Documented all client...
B2B & Retail Sales Professional
Identified customer needs for HughesNet internet and connectivity solutions., Generated and qualified sales leads, tailoring outreach to specific B2B and retail client needs., Converted leads into HughesNet subscriptions by presenting service plans.
Customer Service - Sales
Consistently delivered exceptional customer care, effectively matching needs with products, and articulating benefits to boost sales., Utilized strong bilingual (English/Spanish) communication skills., Maintained high computer proficiency for accurate and rapid CRM data entry.
Marketing Executive
Led the end-to-end planning and execution of all promotions and events for four casinos., Managed the marketing budget (up to $30,000 each location), including vendor negotiations and expense reporting., Created and implemented customer loyalty and acquisition strategies.
Event & Public Relations Executive
Led end-to-end event management, from strategic planning and budget oversight to execution., Managed the marketing (2 casinos, 2 restaurants, 1 lounge) & Events budget (up to $80,000), including vendor negotiations and expense reporting., Developed and executed public relations strategies,...
Event & Marketing Executive
Developed and implemented comprehensive marketing and sales strategies., Managed end-to-end event organization, including logistics, marketing, and media relations., Optimized online presence and SEO.