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Evelyn
Customer Service with 2+ years in financial and event support
Contacto
Competencias
Provided support to customers reporting account issues and suspicious activity.
Assessed and responded to potential fraud reports to protect financial assets.
Translated and mediated communications during a high-profile international event.
Conducted research with attention to detail and critically evaluated information.
Educación
Idiomas
Resumen
Experienced in customer support, fraud investigation, and cross-cultural communication.
Logros Clave
- Handled customer reports of suspicious account activity at Capital One.
- Assessed and investigated potential fraud cases to safeguard clients' assets.
- Facilitated communication between international participants and native speakers during a high-profile event.
Experiencia
Customer Service Representative
Providing exceptional support to customers who reported suspicious activity on their accounts., Quickly assessing and investigating potential fraud cases to protect customers' financial assets., Communicating effectively with clients to gather necessary information and offer reassurance throughout the resolution process., Collaborating with internal teams to implement necessary measures and prevent future fraudulent activities.
Communication Facilitator
Responsible for translating communications between foreign participants and native Colombian speakers during a high-profile event.