Administrative Support open to new opportunities
Demonstrated experience with Microsoft Office.
Demonstrated experience with CRM Systems.
Demonstrated experience with Zoom.
Demonstrated experience with Google Meet.
Demonstrated experience with Teams.
Viamericas Corp
To provide customer support by phone. First-level technical support remotely. To manage CRM data entry and database updates. To organize customer documentation (PDF & digital files). To prepare weekly reports and support operations. To participate in bilingual (English/Spanish) meetings
Bareinternational
To evaluate customer service processes. To prepare detailed reports based on client guidelines. To identify inconsistencies and improvement opportunities
British American Tobacco
Direct supervisor of 45 sales promoters, resolving payroll issues, acting as a liaison between the promoters and the company, providing verbal and/or written reports on operations, ensuring weekly goal achievement and sales growth
Bare International
Evaluated customer service processes and business operations. Prepared detailed reports based on client guidelines. Identified inconsistencies and improvement opportunities. Maintained long-term freelance performance and reliability
Fusion BPO services S.A.S
Handling Port-Out Requests. Identifying Root Causes of Dissatisfaction. Save Offer Negotiation. Cross-selling. Billing Adjustments and Dispute Resolution. Handling Equipment Installment Plans
Viamericas
Provided customer support via phone. Delivered first-level technical support remotely. Managed CRM data entry and database updates. Organized customer documentation (PDF & digital files). Prepared weekly reports and supported operations. Participated in bilingual (English/Spanish) meetings. Creation and execution of recruitment, training, and development processes. Drafting of customized contracts and addendums. Verification of contracts and social security affiliations.
Business Administrator
Bachelor's Degree, Business Administration
