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Fabiana
Team Lead at Crescendo with 4+ years in Content Moderation and Operations
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Competencias
Effectively organizes and leads teams to achieve operational goals in fast-paced environments.
Utilizes data and metrics to monitor, analyze, and improve team and process performance.
Ensures clear and effective communication with team members and external stakeholders.
Reviews and assesses sensitive content ensuring compliance with policies and accuracy.
Educacion
Idiomas
Resumen
Dedicated professional with over 4 years of experience in content moderation, team coordination, and operational support. Skilled in performance tracking, stakeholder communication, and process optimization, aiming to drive efficiency and quality.
Logros Clave
- Led remote team operations, ensuring timely delivery and high performance standards.
- Optimized quality control processes, reducing error rates and enhancing review accuracy.
- Tracked and analyzed performance metrics to improve team efficiency and productivity.
- Supported stakeholder communication, facilitating smooth workflow and collaboration.
- Managed high-volume content review with strict adherence to policies and confidentiality.
Experiencia
Team Lead — Executive Support & Operations
Supported day-to-day operations by coordinating team workflows, tracking performance metrics, and ensuring deadlines and priorities were met in a fast-paced, remote environment.. Acted as a primary point of contact between leadership, team members, and internal stakeholders, ensuring clear communication and timely follow-up on action items.. Managed sensitive information, performance data, and internal documentation with strict confidentiality and professionalism.. Conducted regular 1:1 meetings, quality reviews, and performance check-ins, providing clear feedback and escalating issues when necessary.. Led onboarding and ongoing training, creating structured processes that improved consistency, accountability, and team reliability.. Supported recruitment and screening by reviewing candidates, participating in interviews, and assessing communication skills and role readiness.. Identified process gaps and operational inefficiencies, proactively recommending improvements to leadership.
Content Moderator L2 — Quality Support
Reviewed and assessed sensitive information with strong attention to detail, sound judgement, and adherence to strict policies and procedures.. Tracked quality trends and performance data, preparing summaries and insights to support leadership decision-making.. Conducted audits and peer reviews, documenting findings and following up on corrective actions.. Supported team members with guidance on complex cases, acting as a reliable escalation point for quality-related issues.. Maintained accurate records and reports while managing multiple priorities in a high-volume, remote environment.
Content Moderator L1
Reviewed and processed high volumes of information while maintaining accuracy, consistency, and confidentiality.. Followed detailed procedures and guidelines, demonstrating reliability and strong attention to detail.. Adapted quickly to changing priorities and content types in a fast-paced, remote work environment.