Dedicated security supervisor and store manager with over 10 years of experience in security services, retail management, and team leadership. Skilled in risk assessment, incident response, and operational coordination to ensure safety and customer satisfaction.
Extensive experience supervising security teams, conducting risk assessments, and ensuring compliance with safety standards.
Proven ability to lead, motivate, and coordinate teams to achieve operational excellence and safety objectives.
Focused on delivering high-quality service in retail and security environments, ensuring client satisfaction.
Skilled in managing daily operations, staff scheduling, and process improvements for efficiency.
High Caliber Security
Supervised and coordinated daily activities of security officers to ensure site safety and compliance with company policies. Conducted shift briefings, assigned posts, and monitored performance to maintain high security standards. Responded to and managed incidents, emergencies, and conflicts calmly and professionally. Completed incident reports, daily logs, and documentation accurately and on time. Enforced access control procedures and monitored CCTV and alarm systems. Trained and mentored new security staff on procedures, customer service, and safety protocols. Liaised with clients, management, and emergency services when required. Ensured compliance with health & safety regulations and site-specific security requirements. Investigated security breaches and implemented corrective actions. Maintained a visible security presence to deter unauthorized activity
Lion Protection Services
Responsible for opening and closing site operations in line with security procedures. Supervised and managed armed security personnel across both day and night shifts. Ensured strict adherence to Standard Operating Procedures (SOPs), duties, and company policies. Issued permits and maintained accurate security documentation. Provided ongoing support and assistance to client management, working closely with the client’s business operations. Conducted regular site visits to monitor guard attendance, performance, and professional appearance. Maintained 24/7 on-call availability to respond to incidents and operational requirements. Reviewed CCTV footage and reported incidents or concerns to management promptly. Provided site coverage in cases of absenteeism to ensure uninterrupted security services
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Roco Go (Roco Mamas)
Managed daily store operations to ensure smooth service and high standards. Supervised and trained staff, including scheduling and performance management. Provided excellent customer service and resolved complaints efficiently. Handled cash, banking, stock control, and inventory management. Monitored sales and implemented strategies to meet targets. Ensured compliance with health, safety, and food regulations. Coordinated with suppliers and head office for smooth operations
VIP Armed Response
Responsible for opening and closing site operations in line with security procedures. Supervised and managed armed security personnel across both day and night shifts. Ensured strict adherence to Standard Operating Procedures (SOPs), duties, and company policies. Issued permits and maintained accurate security documentation. Provided ongoing support and assistance to client management, working closely with the client’s business operations. Conducted regular site visits to monitor guard attendance, performance, and professional appearance
Chicken Express
Coordinate daily front and back of the house restaurant operations. Deliver Superior service and maximize customer satisfaction. Respond efficiently and accurately to customer queries and complaints. Organized, supervised, and motivated staff shifts to maintain high performance. Managed cash handling, daily banking, and sales reconciliation. Monitored inventory, controlled stock levels, and minimized waste. Ensured compliance with health, safety, and food hygiene regulations
Security Hyperstore
Greeting customers who enter the shop. Stock control and management. Assisting shoppers to find the goods and products they are looking for. Being responsible for processing cash and card payments. Stocking shelves with merchandise. Answering queries from customers. Reporting discrepancies and problems to the supervisor. Giving advice and guidance on product selection to customers. Balancing cash registers with receipts. Dealing with customer refunds. Keeping the store tidy and clean, this includes hovering and mopping. Responsible dealing with customer complaints. Working within established guidelines, particularly with brands. Attaching price tags to merchandise on the shop floor. Responsible for security within the store and being on the lookout for shoplifters and fraudulent credit cards etc.. Receiving and storing the delivery of large amounts of stock. Keeping up to date with special promotions and putting up displays
HEATHERS SCHOOLWEAR
Advising & serving customers. Processing payments. Assisting customers in order to help them find what they need. Ensuring stock levels are well maintained. Promoting store cards or special offers. Providing customers with information on pricing and product availability. Arranging window displays. Handling customer complaints or handing customers on to management
