Experienced customer service professional with over six years in retail and financial services, specializing in remote customer support and financial transactions.
Extensive experience in communicating with customers via phone, chat, and email, resolving issues effectively
Proficient in managing customer support tasks independently in a remote environment
Handled financial transactions and online banking queries as part of digital branch services
Developed strong written and verbal communication skills through retail and financial service roles
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Managed early mornings, evenings, and weekends efficiently while balancing multiple positions
