Versatile IT professional with hands-on experience in technical support, data analysis, and educational technology in academic settings. Skilled in virtual labs, help desk support, and scripting tools.
Utilized Power BI and Excel for data validation, reporting, and academic platform support.
Provided help desk support, hardware maintenance, and preventive system checks in an academic environment.
Assisted and trained users in virtual reality labs for educational programs.
Performed bilingual medical interpretation, liaising effectively between healthcare providers and patients.
Universidad Técnica Particular de Loja
Delivered Help Desk support for production, administration, and academic areas., Conducted data analysis with Power BI and Excel for Moodle platform validations., Integrated Oauth 2 into Moodle for educational institutions., Performed preventive maintenance of student and administrative hardware.
Universidad Técnica Particular de Loja
Supported and trained students and faculty in using virtual labs for medicine, psychology, and communication programs., Drafted academic documents, including user manuals and project proposals.
McDonald's
Assisted customers in using digital kiosks and mobile application for placing orders.
Interpretia (Remote)
Ensured accurate communication between healthcare providers and patients., Provided bilingual interpretation for medical consultations.
Bachelor of Science
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