Demonstrated experience with Technical Troubleshooting.
Demonstrated experience with Problem-Solving.
Demonstrated experience with Communication.
Demonstrated experience with Patience and Empathy.
CITY PARK SA
In charge of providing support to children in the different attractions of the park., Responsible of the children's activities of the park.
BURGER KING
In charge of the reception, advice, comfort and request of the clients., Support in kitchen, office and box in the restaurant.
CONCENTRIX
Fraud Identification and Payment Management: Expertise in identifying fraud and resolving payment issues and proficient in handling unrecognized charges and pending payments., Accounts behind Management: Experienced in managing accounts behind, current and billing cycles., Account Enablement and Disablement: Skilled in enabling and disabling accounts based on credit bureau or fraud detection., Customer Expectations: Capable of effectively managing customer expectations., Account Lifecycle Management: Familiar with cancellations, payments and permanently disabling accounts when required.
TELEPERFORMANCE S.A.S
Delivered high-quality customer service by efficiently resolving technical inquiries and issues and maintained high levels of customer satisfaction through clear communication and personalized solutions., Developed a strong understanding of telecommunications technologies, including mobile networks and data systems and managed specialized tools and software for account management and technical support., Successfully handled high-stress situations, resolving complex issues under pressure., Ensured compliance with internal policies and industry regulations. Maintained accurate and up-to-date records of customer interactions and transactions.
ADVANCED ENGLISH
PHYSICAL THERAPY
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Demonstrated experience with Customer Focus.
SUTHERLAND
Gained in-depth knowledge of Airbnb’s platform, features, and tools to effectively assist both guests and hosts and managed booking systems, account settings, and dispute resolution within the platform., Mediated and resolved disputes between hosts and guests, maintaining a high level of professionalism and neutrality., Implemented and oversaw safety protocols to ensure compliance with internal policies and local regulations., Handled and resolved security incidents, such as policy violations. Conducted incident analysis and provided preventive solutions to mitigate future risks., Conducted thorough investigations into potential risks and threats, advising management on findings and solutions. Monitored compliance with company safety standards and industry regulations, taking corrective actions when necessary.
