Dedicated professional with over 14 years of expertise in policy management, contract administration, project coordination, and digital tools. Proven ability to streamline processes, ensure compliance, and support cross-functional teams effectively.
Expertise in developing, reviewing, and implementing policies and SOPs to ensure regulatory compliance.
Skilled in managing end-to-end contract processes, change requests, and SLA adherence across diverse projects.
Proficient in developing project schedules, coordinating teams, and managing project documentation.
Extensive experience in executive support, invoicing, client communication, and documentation management.
Oraclemed Health
Coordinate the development, review, and implementation of company policies, SOPs, and internal procedures in a digitally managed environment. Track and manage regulatory compliance across departments, ensuring audit readiness. Maintain centralised cloud-based document repositories with strict version control. Prepare reports, briefings, and compliance documentation for senior management. Organise virtual meetings, conferences, travel, and accommodation. Supervise administrative staff and manage office budgets and invoicing with minimal supervision
Vodacom Business Africa
Managed end-to-end Change Request (CR) processes from customer request through implementation and billing. Maintained SLA, TAT, revenue tracking, and regional performance reports using Excel and CRM systems. Ensured accuracy and compliance of service orders, contracts, and billing documentation. Captured and updated opportunities and service orders in Siebel CRM. Coordinated remotely with PMO, Project Accounting, regional teams, and external stakeholders. Streamlined commercial processes, improving turnaround times and operational efficiency. Created centralised repositories and reporting tools to support distributed teams
Manmade Studios / Samsung Export
Developed and maintained detailed multi-phase project schedules. Coordinated cross-functional teams including marketing, operations, engineering, and contractors. Managed project documentation, reporting, billing schedules, and stakeholder communications. Monitored project progress, risks, and deliverables to ensure on-time completion
Secretarial Diploma
Matric
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