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Federico
Coach
Contacto
Competencias
Demonstrated experience with Team leadership and development.
Demonstrated experience with Customer service and conflict resolution.
Demonstrated experience with Sales, retention, and cross-selling.
Demonstrated experience with Performance under pressure and results-driven approach.
Demonstrated experience with Assertive communication.
Educación
Idiomas
Experiencia
Coach
Led a sales-focused team, ensuring high service standards and effective cross-selling., Tracked and guided case resolutions related to purchases and product quality, always aligned with strict company policies., Applied coaching strategies to boost communication, sales outcomes, and customer satisfaction.
Expert Analyst
Resolved complex banking issues efficiently and collaborated on process improvements to enhance the customer experience.
Customer Service & Sales Representative
Provided high-level technical support and insurance solutions., Exceeded cross-sell targets while maintaining strong customer satisfaction ratings.
Customer Support
Handled logistics-related inquiries with empathy and efficiency, ensuring timely resolutions and reinforcing customer loyalty.