Felipe - Customer Service & Team Leadership with 5+ years in Client Support

Handled inbound calls and addressed customer concerns effectively to ensure high satisfaction.

Facilitated team development, conducted coaching, and monitored performance to achieve organizational goals.

Monitored key performance indicators and implemented quality measures to improve team output.

Proficient in Microsoft Office, Notion, DataStudio, Calendly, and HTML5 to support operational tasks.

Utilized strong communication and problem-solving abilities to deliver outstanding customer support.

Handle inbound calls, Effectively address customer concerns, Deliver outstanding customer service and technical support

Facilitate the professional development of customer service support teams, Conduct weekly coaching sessions, Performance monitoring, Strategic guidance to achieve metrics and bonus targets

Orchestrate the seamless fulfillment of metrics and goals set by our main client, Strategically align team objectives with client expectations, Lead a customer service team in meeting and exceeding performance metrics, Monitor key performance indicators, Implement quality assurance measures, Foster a culture of continuous improvement