Experienced customer support specialist who effectively manages client inquiries and resolves issues in bilingual settings across retail, banking, healthcare, and telecommunications industries.
Extensive experience in providing customer support, problem-solving, and communication in bilingual environments.
Proficient in handling customer inquiries and support tasks in English and Spanish.
Experience using Customer Relationship Management software for managing customer interactions.
Skilled in resolving customer complaints and issues related to sales, billing, and technical support.
Foot Locker
Atención al cliente en inglés y español, soporte en ventas, resolución de reclamos
Citizens Bank
Gestión de cuentas, resolución de dudas de clientes, soporte en procesos financieros
FreedomCare
Soporte a pacientes y familiares, asistencia personalizada en procesos de atención médica
Verizon
Atención a clientes en servicios de telecomunicaciones, resolución de problemas técnicos, soporte de facturación
Título de Bachiller
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Collaborated effectively with team members to deliver seamless customer service.
