Fermin

Customer service representative

Listened actively to offer accurate information and best solution to the patients' needs, Offered current, accurate advice on optional solutions for concerns, Employed active listening and product expertise to successfully resolve inbound queries, Followed up with tasks emails and messages, Scheduling appointments, canceling and rescheduling, Experience on consulting inquiries of ophthalmologists and optometrists, Experience on handling inquiries of eye examinations, cataract surgery, glaucoma consultations and general questions of that area, Helping clients receive the help they need when stuck on road, Gathering clients insurance information, Taking over clients escalation calls, Approving cc payments to pay to service providers, Supervised activities of workers and enforced safety regulations, Implemented company policies effectively, maintained high standards of service delivery, Resolved customer complaints promptly, resulted in increased customer satisfaction rates, Reduced workplace conflicts through effective communication and negotiation skills

SME (subject matter expert) Supervisor

Customer service representative

Sales Rep