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Fernanda
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View Fernanda's professional profile on CazVid.
Experiencia
Customer Service & Operations Assistant
Worked directly with suppliers, coordinating orders and ensuring timely product availability., Provided customer service by assisting clients, answering questions, and giving detailed information about available products., Managed daily sales records and kept track of products sold each day., Coordinated and handled product shipments to customers., Supervised product quality, ensuring that all items met quality standards and matched customer requests., Communicated with customers mainly through chat, with occasional calls to close sales or contact suppliers.
Customer Service Representative
Provided customer support for electricity and gas services for customers in Indiana and Ohio., Assisted customers with billing inquiries, invoice explanations, and service-related questions., Offered assistance programs and payment support options to customers experiencing financial difficulties., Handled a high volume of daily calls in a fast-paced and demanding environment., Frequently assisted frustrated or upset customers due to billing issues, applying strong empathy and active listening skills to de-escalate situations., Developed the ability to remain calm, professional, and solution-focused under pressure.