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Fernando
Customer Service Specialist with strong communication and empathy skills
Video resume
Customer Service
Customer Service experience
Contacto
Santo Domingo, Nacional, Dominican Republic
Disponible en CazVid
Competencias
Customer ServiceAvanzado
Provided empathetic and responsible customer support, managing client interactions effectively.
CommunicationAvanzado
Conveyed product and service information clearly to clients in a professional manner.
ResponsibilityAvanzado
Ensured accurate handling of client complaints and requests, maintaining organizational standards.
OrganizationIntermedio
Maintained structured records of customer interactions for efficient follow-up and service continuity.
Educacion
High School
Polytechnic Institute of Haina (IPHA)
Junior QA tester
Digital Course
Resumen
Experienced customer service professional with a focus on empathetic communication and client satisfaction.
Logros Clave
- Handled customer inquiries and complaints for Blue Cross and Blue Shield, improving customer satisfaction
- Managed diverse customer requests, demonstrating adaptability across different scenarios
- Developed organizational skills to efficiently address client needs and process information
Experiencia
Customer Service Specialist
Blue Cross and Blue Shield
December 2022 - present
Work with clients who have complaints, orders, or require information about products/services purchased from the organization
Habilidades
Customer ServiceCommunicationResponsibilityOrganization
Publicado en CazVid - 17 may 2026