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Customer Service & Sales Specialist with 4+ years in Call Centers
Video resume
Contacto
Competencias
Utilized communication, problem resolution, and multitasking skills to address customer needs effectively.
Engaged in selling products and retaining clients through empathetic communication and solution offering.
Provided customer support and sales in both English and Spanish, ensuring clear and effective communication.
Handled requests related to credit cards, invoices, and banking transactions, maintaining accuracy and diligence.
Applied analytical skills to assess customer needs and determine appropriate solutions.
Educacion
Idiomas
Resumen
Experienced in customer support, retention, and sales within the call center industry, proficient in English and Spanish, with strong problem-solving and communication skills.
Logros Clave
- Built customer retention strategies as a Customer Service and Retention Agent in call centers.
- Managed bilingual customer interactions in English and Spanish, improving communication and satisfaction.
- Handled diverse roles including sales, customer support, and account management across multiple industries.
Experiencia
Sales Specialist
Renewing electricity contracts using critical thinking to determine what customers need based on their usage., Retaining customers by providing solutions and getting the right service for them., Selling home warranty products., Following up with customer who leave the company to bring them back., Sending documents for critical customers that rely on electricity, explaining procedures being empathetic and patient with them.
Respond to requests for credit card changes due to theft or loss., Report unauthorized transactions by account holder and request investigation and refund to the affected customer's card., Block or unblock credit cards., prepare requests for additional cards for clients who request it.
Invoice registration., Bank flow availability report., Generation of payments via check or national or international bank transfer., Generation of travel expenses checks and registration of travel expenses accounting., Weekly payment scheduling report to national and foreign suppliers.