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Luis
Customer Service & Administrative Professional with 4+ years of client engagement
Contacto
Competencias
Handled customer inquiries, provided product information, and managed client relations effectively.
Performed scheduling, documentation, and operational support for managers and teams.
Utilized exceptional communication skills across calls, emails, and meetings to facilitate client and team interactions.
Applied creative solutions in diverse roles including customer service, scheduling, and cold calling.
Conducted outbound and inbound cold calls, generated leads for moving services, and managed follow-ups.
Educación
Idiomas
Resumen
Experienced professional skilled in customer engagement, administrative support, and client relations across logistics and service industries.
Logros Clave
- Responded to an average of 60 customer calls daily, addressing inquiries and solving problems at Startek
- Gathered and managed customer personal data and scheduling for medical and dental services at KM2 Solutions
- Supported operations through multi-tasking, scheduling, and reporting at Fedex
Experiencia
Customer service representative
Answered an average of 60 calls per day by addressing customer inquiries, solving problems and providing new product information.
Intake specialist
Gathering Customers’ personal information, such as Name, last name, email address and physical address, questions about medical insurance and scheduling dental appointments.
Administrative Assistant
Working side by side with the operation manager helping her in duties such as, doing the flying quotes for all kind of packages, tracking packages, answering customers inquiries by phone calls and emails, scheduling meetings for new trainings, and also scheduling meetings to provide weekly reports of the operation center, booking hotel reservations for the manager.
Cold caller assistant
Working as a moving specialist for three different moving companies, made outbound cold calls to leads that requested online quotes, left voicemails and hang-ups, also received inbound calls from people requesting moving services, so had to create new leads asking relevant information to either make a quote or schedule an appointment to provide moving services.