Luis - Customer Service & Administrative Professional with 4+ years of client engagement

Handled customer inquiries, provided product information, and managed client relations effectively.

Performed scheduling, documentation, and operational support for managers and teams.

Utilized exceptional communication skills across calls, emails, and meetings to facilitate client and team interactions.

Applied creative solutions in diverse roles including customer service, scheduling, and cold calling.

Answered an average of 60 calls per day by addressing customer inquiries, solving problems and providing new product information.

Gathering Customers’ personal information, such as Name, last name, email address and physical address, questions about medical insurance and scheduling dental appointments.

Working side by side with the operation manager helping her in duties such as, doing the flying quotes for all kind of packages, tracking packages, answering customers inquiries by phone calls and emails, scheduling meetings for new trainings, and also scheduling meetings to provide weekly reports of the operation center, booking hotel reservations for the manager.

Working as a moving specialist for three different moving companies, made outbound cold calls to leads that requested online quotes, left voicemails and hang-ups, also received inbound calls from people requesting moving services, so had to create new leads asking relevant information to either make a quote or schedule an appointment to provide moving services.