Este es mi perfilContactar vía CazVidEste perfil está escrito en inglés
Fernando
Customer Service & Technical Support Specialist with Diverse Industry Experience
Contacto
Competencias
Applied leadership skills to manage teams and guide customer service operations.
Utilized assertive communication skills across technical support and customer service roles.
Resolved technical and customer issues independently and efficiently.
Generated performance and support reports to assist in quality assurance and operational decision-making.
Collaborated effectively within support and QA teams to enhance service quality.
Educación
Resumen
Experienced in technical support, customer service, and quality assurance across telecommunications and tech industries, with a focus on fostering team collaboration and improving service delivery.
Logros Clave
- Progressed through Level 1, 2 & 3 support roles at Tracfone Wireless.
- Handled customer inquiries via emails and chat in offline backoffice at Tracfone/Safelink Wireless.
- Supported quality assurance processes at QAI and contributed to sales initiatives at Comcast.
Experiencia
Customer service & technical support
Level 1, 2 & 3
Offline Backoffice
Emails and Chat