Fernando - Data Analyst with 5 years of experience in finance and healthcare

Applied statistical techniques to interpret data and generate insights for business strategies.

Designed, written, and optimized queries for data extraction from relational databases.

Created visual reports and dashboards using tools like Tableau and Power BI to convey key findings.

Developed complex spreadsheets, macros, and pivot tables for data analysis and reporting.

Full responsibility to manage the office with all the issues related to IT, Creating new corporate laptop images and upgrading PCs, Resolving Jira tickets in the ticketing management system, Managing new hires from creating user accounts to assigning PCs using Intune, EntraID, Exchange, and Office 365

Troubleshooting from first and second level taking calls inbound/outbound, Follow up with vendors, providers, warranty, Manage all type of Outlook Office 365 issues, Creating Microsoft new accounts, Modify and create AD new and old accounts environments and administration, Set up and installation of the institutional package, Encryption of hard drives, Provide preventive and corrective IT support for PC and Laptops

Provide support for all AT&T business clients in the corporate sector, Manage tasks to ensure all activities are properly handled, Update, create, and close tasks on the ticketing system called Sasha or SNOW