Demonstrated experience with Microsoft Office.
Demonstrated experience with Google Workspace.
Demonstrated experience with Teams.
Demonstrated experience with Google Meet.
Telus International
Assisting customers with billing and balance inquiries, ensuring accurate and timely resolution., Creating support tickets for transaction validation, product activation, and service follow-ups., Utilizing customer needs analysis to recommend and upsell products., Managing customer interactions through phone, chat, and internal communication tools.
Getcom International
Provided customer support for airline bookings, flight inquiries, and loyalty program assistance., Managed back-office operations including email response, chat support, and case follow-ups., Delivered accurate information regarding airline policies and itineraries., Maintained high performance scores in customer satisfaction.
Computer Systems Engineering
Technical High School Diploma
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