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Fiorella
Accounts Receivable & Collection specialist with 5+ years in financial services
Contacto
Competencias
Developed and executed collection strategies to track accounts and secure payments.
Handled customer inquiries and disputes effectively to maintain satisfaction and account resolution.
Provided comprehensive administrative support to senior management, including scheduling and logistics.
Negotiated repayment plans and resolved escalated issues to minimize overdue balances.
Collaborated with teams to identify process improvements within accounts receivable functions.
Educación
Idiomas
Resumen
Experienced in debt collection, account management, and executive assistance with a focus on process improvement and client satisfaction.
Logros Clave
- Streamlined collection processes at Grupo BT, improving account tracking and strategy implementation.
- Managed high-volume customer interactions, handling up to 40 calls and emails daily for debt recovery.
- Supported senior executives at McKinsey & Company by coordinating complex schedules and logistics.
Experiencia
Executive Assistant
Coordinated logistics for meetings, conferences, and customer events (onsite and offsite), Provided comprehensive support to Senior executives, including scheduling meetings and facilitating team kickoffs, Processed travel expenses and reimbursements for executive team and senior management group., Handled confidential and sensitive information with discretion and tact., Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
Senior Collector Analyst
Developed and implemented collection strategies to track accounts effectively and secure payment commitments, Organized and prioritized customer calls, focusing on maximizing collections for high-value accounts and invoices, Collaborated with commercial team to align on targets and enhance collection outcomes, Addressed and resolved disputes promptly by coordinating with relevant departments, Developed customized action plans for each debtor's unique financial situation, facilitating prompt resolution of outstanding balances.
Collector Analyst
Collected on delinquent accounts to reduce overdue balances., Managed to handle incoming calls plus emails., Ensured timely customer interactions and follow-ups to meet cash collection and aging targets, Managed payment collection in line with agreed terms and company policies, Collaborated with the Credit Team to make informed decisions on order release/hold actions, Partnered with Invoice-to-Cash teams to identify and implement process improvements, Managed approximately 30 incoming call, plus emails per day to customers as well incoming calls.
Accounts Receivable II
Developed strong relationships with clients, fostering trust and facilitating successful account resolutions., Negotiated with account holders to devise repayment plans and minimize collections receivables., Handled escalated calls with expertise, resolving complex issues promptly to ensure client satisfaction, Collaborated with Business Units and the Sales Department to align on collection strategies and resolve account issues, Consistently enhanced customer satisfaction by addressing inquiries and resolving issues effectively and promptly, Expedited invoice processing by accurately assigning appropriate codes for efficient tracking and reporting purposes., Managed 40 calls to debtors + emails on daily basis to debtors., Reduced overdue accounts by consistently monitoring and following up on outstanding invoices.