Flavia - Data Analyst with 3+ years in data-driven decision support

Applied data analysis techniques to extract insights from financial and customer data.

Built and utilized machine learning models for customer churn prediction.

Conducted manual testing and bug reporting to improve software quality.

Developed and implemented safety management policies and documentation.

Generated strategic insights to support key decision-making in the legal and financial areas., Analyzed and processed historical financial data to create reports., Developed customized reports and insights on current customer characteristics to optimize marketing strategies., Developed a churn prediction machine learning model for the Customer Experience department., Analyzed customer behavior patterns to generate actionable insights and identify relevant features in their interactions.

Ensured quality control by proactively identifying and reporting bugs., Created visual representations to optimize and streamline processes., Collaborated effectively in team environments to achieve continuous improvement., Provided constructive feedback to enhance company processes., Participated in Scrum meetings.

Developed and implemented an Occupational Health and Safety Management System, improving documentation and quality systems.