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Flavio
Customer Service Agent
Contacto
Competencias
Proficient in delivering high-quality customer support across various communication channels.
Skilled in troubleshooting technical issues and providing solutions to enhance user experience.
Fluent in English and Spanish, facilitating effective communication with diverse clients.
Experienced in upselling products and services, contributing to increased revenue.
Collaborative team player, contributing to team goals and enhancing overall performance.
Educación
Idiomas
Resumen
Dynamic customer service agent with extensive experience in technical support and sales, committed to enhancing customer satisfaction.
Logros Clave
- Improved customer satisfaction ratings by 20% through effective complaint handling and resolution.
- Successfully managed over 100 customer interactions weekly, ensuring timely responses and high-quality service.
- Implemented new tracking processes that reduced order control errors by 15%, enhancing overall service efficiency.
Experiencia
Customer Service Agent
Experience in customer service, sales, package tracking, order control and monitoring with clients in United States and Canada.
Customer Service Agent
Experience in technical support, sales, product quotes with different suppliers, customer service via chat, email, and calls.
Customer Service Agent
Experience in technical support, sales, customer service, scheduling technical visits, experience in credit areas, promotions, and improving service packages such as cable, Wi-Fi, and security cameras.